Knowledge Management

Customer success journey

A customer success journey is action orientated.

Personal service can make all the difference to customer success Personal service can be your key point of difference when it comes to creating customer success. When you are serviced personally by the business owners, from the initial phone call, through to the successful settlement of the sale, it can be most gratifying. Unfortunately, it…

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Healthy citizens, healthy communities

Make healthy citizens a priority

 Don’t be downhearted; a few actions make a big difference In my experience healthy citizens are one aspect of community and business development is often overlooked by people involved. The health problems and frustrations to the health professionals. They become reactive, not proactive in smaller towns and village as they become overworked. The solution lies…

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Prosperity creation small regional towns

Prosperity creation is not about luck.

Doesn’t matter where you talk as long as you talk A key to the prosperity creation issues of smaller communities and villages is they choose to stay comfortable. Moreover, when they want to stay comfortable, the status quo remains and, the community never moves forward. An individual’s actions and words can enable others to be…

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Enabling real people build communities

Enabling the people builds communities

It is the people who will make the difference By enabling and supporting real people working together,  you can build a thriving regional, rural or remote community. You can do this by, using the right tools, processes and be providing outcomes everyone who lives there is looking for. Here are some suggestions: Conscious community development…

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First choice customer decisions

First choice means more stable growth.

Customer choices and your sales growth are strongly linked For both buyers and sellers, the changes in buying and selling have become a challenging experience. The process of consideration, understanding negotiation and completing the transaction in making a purchase can be long and drawn-out. What you should be aiming at is making your business the…

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Community performance counts

Improve community performance where it counts.

Ever wonder why some communities work better than others? Whatever you do make sure the community performance makes you happy and the people in the community happy. It is the integration of social, environmental and economic objectives and strategies which will best address regional community performance. Small businesses are tired of working with companies and…

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Community websites need redesigning

Community websites you window to the world

Why should you educate people in redesigning community websites? Redesigning is often one of the last things you think about in regional communities. There always seem to be more important things to do. After all,  community websites are just websites, or are they? However, it’s critical to learn about, understand and acknowledge the role your…

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High-performance builds communities

Technology will drive future high-performance

Artificial Intelligence leads to high-performance communities. Artificial Intelligence should now be on every communities agenda. Of course, only if you want to be a high-performance community. Recognised both domestically and internationally, Australia’s electronics and information technology industries are highly valued. They are seen as critical enablers and drivers of innovation in many industry sectors. We…

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Planning mistakes limit good outcomes  

Analysis can deliver inspired results.

Planning mistakes often involve too much information In avoiding common planning mistakes remember business plans are not measured by weight. When is a 25-page business plan better than a 200-page business plan? The answer is always, small enough to do the job. You will find that most investors have a mental checklist of five to…

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Marketing blunders send businesses broke

Marketing blunders are expensive.

If you keep making marketing blunders you can go bust. Digital technology is continuing to open up whole new ways of marketing and avoiding the usual marketing blunders. Digital marketing has evolved to the point that it is now starting to dominate how small business and non-profits do their marketing. The big question is, how…

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