Management

Service excellence really counts

Service excellence keeps employee morale high.

How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…

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Editing content requires expertise

Improve your content with external editing.

Editing is an investment in your success My biggest problem over the years has been my typos and spelling mistakes because of a lack of editing. This has been a continuing problem because I am more concerned with the value of the content. My mind moves to fast to pick up all the typos, spelling…

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Capacity creation everyone’s quandary

More money is only one aspect of capacity creation.

Capacity creation does not happen by chance It is incredible how your problem-solving improves if you look closely enough. Here we see grains of ordinary beach sand under the microscope. Capacity creation starts at the grassroots and working with what you have available to you. Meaningful global change needs strategic responses and an increase in…

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Value chains become crystal balls

Value chains improve performance.

Value chains increase capacity to get things done Value chains are also known as supply chains. Let’s say you are a small regional community. Imagine your businesses are competing against genuinely global, multi-service, and low-cost digital manufacturers. Customers access their accounts through their mobile phones, paying with a tap on their wearables and learning heaps…

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Customer success journey

A customer success journey is action orientated.

Personal service can make all the difference to customer success Personal service can be your key point of difference when it comes to creating customer success. When you are serviced personally by the business owners, from the initial phone call, through to the successful settlement of the sale, it can be most gratifying. Unfortunately, it…

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Challenged people create opportunities

Challenged people make things happen.

When you are challenged tackle it with determination Challenges will generally fit into one of the following four categories. So the first thing to do is categorise them to eliminate confusion. Which category do your challenges fit into?   Most of your challenges can uncover countless opportunities. As they emerge, the chances are you will…

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Healthy citizens, healthy communities

Make healthy citizens a priority

 Don’t be downhearted; a few actions make a big difference In my experience healthy citizens are one aspect of community and business development is often overlooked by people involved. The health problems and frustrations to the health professionals. They become reactive, not proactive in smaller towns and village as they become overworked. The solution lies…

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Workload inhibits effective marketing

Stress is created by an excessive workload.

So your workload is preventing your success Are you feeling dissatisfied with your workload and your old ways of trying to cope? Do you have an underlying frustration with the day-in and day? Reduced workload means more thinking time which you can devote to what will have a significantly positive impact on your future. Usually,…

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Managing waste require hierarchy

Managing waste hierarchy.

Managing waste with the ‘3Rs’ Managing waste hierarchy can start with to the ‘3 Rs’. reduce, reuse and recycle. They classify waste management strategies according to their desirability in terms of waste minimisation. The waste hierarchy remains the cornerstone of most waste minimisation strategies. The aim of the waste hierarchy is to extract the maximum…

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Community performance counts

Improve community performance where it counts.

Ever wonder why some communities work better than others? Whatever you do make sure the community performance makes you happy and the people in the community happy. It is the integration of social, environmental and economic objectives and strategies which will best address regional community performance. Small businesses are tired of working with companies and…

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