Operations

Minimalism improves community environment

Minimalism improves the the encironment.

What is minimalism? Minimalism is a tool which can assist your community in finding more freedom. Freedom from fear, worry, overwhelm, guilt and even mental health issues. Freedom from the clutter and trappings of the consumer culture we have built our lives around over the years. It does not mean there is anything inherently wrong…

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Improving teams capacity building

Improving teams productivity enhances capacity.

Improving your capacity High productivity does not have to be complicated when looking at improving teams capacity. You do not need to start by attending elaborate courses, implementing fancy systems or spend months reading time management books. Adjusting old work habits could be the best place to start. In my many years of experience, I…

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Winning customer admiration via service

Winning customer admiration makes business fun.

Create a winning customer service and experience program A customer service experience program includes such things as customer’s attraction, engagement, awareness, discovery, nurturing, advocacy, purchase and use. These are the things which will be winning customer admiration. It can extend to the end of their useful life and the next purchase. Appreciation can be measured by the individual’s experience…

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Service excellence really counts

Service excellence keeps employee morale high.

How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…

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Capacity creation everyone’s quandary

More money is only one aspect of capacity creation.

Capacity creation does not happen by chance It is incredible how your problem-solving improves if you look closely enough. Here we see grains of ordinary beach sand under the microscope. Capacity creation starts at the grassroots and working with what you have available to you. Meaningful global change needs strategic responses and an increase in…

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Value chains become crystal balls

Value chains improve performance.

Value chains increase capacity to get things done Value chains are also known as supply chains. Let’s say you are a small regional community. Imagine your businesses are competing against genuinely global, multi-service, and low-cost digital manufacturers. Customers access their accounts through their mobile phones, paying with a tap on their wearables and learning heaps…

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Customer success journey

A customer success journey is action orientated.

Personal service can make all the difference to customer success Personal service can be your key point of difference when it comes to creating customer success. When you are serviced personally by the business owners, from the initial phone call, through to the successful settlement of the sale, it can be most gratifying. Unfortunately, it…

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Enabling real people build communities

Enabling the people builds communities

It is the people who will make the difference By enabling and supporting real people working together,  you can build a thriving regional, rural or remote community. You can do this by, using the right tools, processes and be providing outcomes everyone who lives there is looking for. Here are some suggestions: Conscious community development…

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Managing waste require hierarchy

Managing waste hierarchy.

Managing waste with the ‘3Rs’ Managing waste hierarchy can start with to the ‘3 Rs’. reduce, reuse and recycle. They classify waste management strategies according to their desirability in terms of waste minimisation. The waste hierarchy remains the cornerstone of most waste minimisation strategies. The aim of the waste hierarchy is to extract the maximum…

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Waste management really matters

Community waste management needs improving.

Why ruin your community with poor waste management Preserving the ‘regional dream’ means banding together to maintain and enhance a pristine environment for everyone to enjoy. Community waste management should never be allowed to be taken for granted.  You do not have to travel far to find a polluter river or creek. Prosperous communities can…

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