Relationships

Service levels need better managing

Measurements help you manage customer service levels.

Measure what you manage to improve service levels There is nothing like wearing a well-fitting suit, which has been carefully measured to fit your shape and personality. There is also nothing like a well-fitting customer, which is why you should manage customer service levels as an important aspect of your marketing mix. Measuring helps to…

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Education helps strengthen communities

Prosperity comes with practical education and knowledge.

Education helps you to keep promises Do what you said you would do before you get too tired, too old, or too busy doing something else. Education sessions help the community to keep up with the leaders and better understand what needs to be done to make things happen. It does not matter the style…

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Service excellence really counts

Service excellence keeps employee morale high.

How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…

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Value chains become crystal balls

Value chains improve performance.

Value chains increase capacity to get things done Value chains are also known as supply chains. Let’s say you are a small regional community. Imagine your businesses are competing against genuinely global, multi-service, and low-cost digital manufacturers. Customers access their accounts through their mobile phones, paying with a tap on their wearables and learning heaps…

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Dying communities need entrepreneurs

Dying communities require entrepreneurs.

Dying communities have people chasing two rabbits but never gets either I get a little frustrated when people tell me their town is boring or worse still dying. That’s because, from my outside point of view, your town is not dying. It’s just exactly what it is now, no more or less. To some extent,…

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First choice customer decisions

First choice means more stable growth.

Customer choices and your sales growth are strongly linked For both buyers and sellers, the changes in buying and selling have become a challenging experience. The process of consideration, understanding negotiation and completing the transaction in making a purchase can be long and drawn-out. What you should be aiming at is making your business the…

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Community websites need redesigning

Community websites you window to the world

Why should you educate people in redesigning community websites? Redesigning is often one of the last things you think about in regional communities. There always seem to be more important things to do. After all,  community websites are just websites, or are they? However, it’s critical to learn about, understand and acknowledge the role your…

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Capacity building makes things happen

Nothing mush happens without capacity building.

Building community capacity is critical Capacity building is something everyone talks about,  invest in, they practice it. How does it apply to a community and our families, what is really meant by it and how can we measure it? Capacity has been a make-or-break issue for many communities, with many small towns and villages falling by…

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Noise pollution causes health problems

Reduce noise and improve health and well-being.

We all need to understand noise pollution better Wildlife faces far more issues than humans because of noise pollution since they are more dependent on sound. Animals develop a better sense of hearing than humans since their survival depends on it. You can experience the ill effects of noise in your home by watching how…

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Capacities enhance community aspirations

Match capacities with congruent values

Not everyone wants to climb the same mountain Capacities and growth should be congruent with community and business aspirations. Regional communities are frequently hamstrung by cynical, and more often than not false, perceptions about their capacity for growth. They also feel they cannot access finance specialist business advice as readily as metropolitan businesses. Regional communities…

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