Technology

Improving teams capacity building

Improving teams productivity enhances capacity.

Improving your capacity High productivity does not have to be complicated when looking at improving teams capacity. You do not need to start by attending elaborate courses, implementing fancy systems or spend months reading time management books. Adjusting old work habits could be the best place to start. In my many years of experience, I…

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Winning customer admiration via service

Winning customer admiration makes business fun.

Create a winning customer service and experience program A customer service experience program includes such things as customer’s attraction, engagement, awareness, discovery, nurturing, advocacy, purchase and use. These are the things which will be winning customer admiration. It can extend to the end of their useful life and the next purchase. Appreciation can be measured by the individual’s experience…

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Service levels need better managing

Measurements help you manage customer service levels.

Measure what you manage to improve service levels There is nothing like wearing a well-fitting suit, which has been carefully measured to fit your shape and personality. There is also nothing like a well-fitting customer, which is why you should manage customer service levels as an important aspect of your marketing mix. Measuring helps to…

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Customer success journey

A customer success journey is action orientated.

Personal service can make all the difference to customer success Personal service can be your key point of difference when it comes to creating customer success. When you are serviced personally by the business owners, from the initial phone call, through to the successful settlement of the sale, it can be most gratifying. Unfortunately, it…

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Community performance counts

Improve community performance where it counts.

Ever wonder why some communities work better than others? Whatever you do make sure the community performance makes you happy and the people in the community happy. It is the integration of social, environmental and economic objectives and strategies which will best address regional community performance. Small businesses are tired of working with companies and…

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Community websites need redesigning

Community websites you window to the world

Why should you educate people in redesigning community websites? Redesigning is often one of the last things you think about in regional communities. There always seem to be more important things to do. After all,  community websites are just websites, or are they? However, it’s critical to learn about, understand and acknowledge the role your…

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Waste management really matters

Community waste management needs improving.

Why ruin your community with poor waste management Preserving the ‘regional dream’ means banding together to maintain and enhance a pristine environment for everyone to enjoy. Community waste management should never be allowed to be taken for granted.  You do not have to travel far to find a polluter river or creek. Prosperous communities can…

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Capacity building makes things happen

Nothing mush happens without capacity building.

Building community capacity is critical Capacity building is something everyone talks about,  invest in, they practice it. How does it apply to a community and our families, what is really meant by it and how can we measure it? Capacity has been a make-or-break issue for many communities, with many small towns and villages falling by…

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High-performance builds communities

Technology will drive future high-performance

Artificial Intelligence leads to high-performance communities. Artificial Intelligence should now be on every communities agenda. Of course, only if you want to be a high-performance community. Recognised both domestically and internationally, Australia’s electronics and information technology industries are highly valued. They are seen as critical enablers and drivers of innovation in many industry sectors. We…

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Automation improves outcomes efficiently

Automation makes life easier

First, learn about what is possible Policies and tools to manage the user’s ability to handle marketing automation are rapidly developing. While access to product and service information and applications, is relatively advanced, marketing automation is still in the early stage of adoption. The rapid adoption of mobile devices and their management is a crucial…

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