Over 50 years of practical experience with regional, rural and remote communities,
their businesses, non-profit organisations and advisors.
Access reliable, practical, useful and affordable information and knowledge for your enterprise.
Business people today are looking to create a more flexible, more mobile working environment. Many do this by creating lifestyle businesses.
Improving confidence in planning, analysis, decision-making and taking action while reducing the negative impact of business on health and well-being, has become a high priority.
FAQ Support can assist you in making better choices from start-up to maturity. Overcoming problems and frustrations while increasing sustainability.
Our vision is to provide thought leadership into how businesses, not-for-profits and regional communities can interact to remain exciting and sustainable.
Our mission is to tap into the 'flooded river' of data, information and knowledge to help people to build:
- Better businesses.
- Better non-profit organisations.
- Better communities.
- Better health and well-being.
Over the last 50 years, our founder Peter Sergeant has created one of the most substantial resources of reliable, practical, useful and helpful information and knowledge for regional, rural and remote communities, their businesses, non, profit organisations and their advisors.
The resource we now call The Community Knowledge Factory, including articles, webinars, courses, tools, processes, checklists and templates for those people looking for affordable, reliable and practical support.
The issues we want to address
- There is much confusion about what a regional business is and does; how it impacts on the owners, staff, their communities and the economy.
- How do you address the problems, frustrations, wants and needs people, have in regional, rural and remote communities?
- What new ways can we help regional people to generate positive ideas and opportunities while doing it at an affordable price, given the size of Australia?
- How do we ensure the right strategies and actions are implemented to achieve people's desired objectives?
- How can people best cope with the ravages and consequences of drought and adversity?
- We must understand the importance of health and well-being issues, along with the root causes of both physical an mental health problems.
- Smaller businesses and organisations have limited time and money to do the learning necessary to grow and succeed, but are the ones with the greatest need for support.
- How can we address the high failure rates in regional communities?.
Our research indicated there was nothing like what we had in mind, which was to shift the emphasis on what was essential for growth and sustainability in regional, rural and remote communities.
There is little support for building relationships and things which impact on relationships such as drought, floods, health and well-being as well as the many other aspects of running a successful organisation including planning, finance, marketing, technology, operations and management.
The challenge was to provide practical hands-on knowledge which could positively impact on the problems and frustrations regional people encounter and have to deal with successfully The big question was, how do you provide quality support 24/7 direct while relying on the people to do what they need to do?
Unique methodologies had to be developed to enhance collaboration, customer experience and sustainability. We needed to provide support for a large variety of businesses and not-for-profit organisations and at their various stages of development.
Another challenge was to propagate the concept without it being misunderstood and watered down. We needed to be able to integrate with the health and other community services provided by the governments and the private sector while overcoming any 'anti-business, and anti regional' sentiment while enhancing ecosystems and entrepreneurial understanding. These essential factors we saw as necessary to make things happen at a grassroots level and achieve the outcomes regional people are seeking.
In approaching how we might go about building what people wanted and needed, we focused on some key pillars, of a holistic approach. The spearhead of our strategy was to develop daily emails https://faqsupport.com.au/daily-inspirations/ along with long-form Blogs https://faqsupport.com.au/blog/ to motivate people into becoming more action orientated. They are supported by The Community Knowledge Factory.
FAQ Support’s infrastructure needed to be able to manage this mass of materials and make it easily accessible to the user without overwhelming them. Any systems had to allow us to upgrade and leverage existing materials and skills we have developed over decades.
The whole system was designed to stimulate, motivate and provide life-changing ideas and opportunities while facilitating the capacity of individuals in building their businesses, organisations and their communities. We had to be accessible, affordable and to the point, offering suggestions while identifying significant trends and issues in the use of content marketing and the use of digital technology.
Help can include all aspects of better planning, innovation, knowledge management, technology, leadership, management, marketing, operations, finance, relationships and community development. Our research also includes the socio-economic issues which cause health and well-being issues in regional towns and villages.
Causes FAQ Support cares about
- The growth and sustainability of regional, rural and remote communities
- Improving people's problem-solving and decision-making processes
- The impact of business on people’s health and well-being
- Handling the consequences of drought and adversity
- Decreasing the failure rate of businesses and non-profit organisations
- Economic Gardening practices
- The development of the Men’s Shed concept
- Generating new opportunities to improve regional communities.