Operations

Reality dictates future actions and outcomes

Reality dictates your future actions.

The basics of any venture are important The journey of a thousand miles begins with the first step. If you wait until you’re ready, you’ll be waiting for the rest of your life. Work with people you like, who treat you well and forget the ones who don’t. Stay focused on the solutions, not the…

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Building reality futures

Building reality into your decision-making.

Will your toolkit take you to the future Be sure you are not running away from your problems because it is a race you’ll never win. While it’s never too late to start over, be sure you are doing it for the right reasons. Once start moving from your current reality and commit to building…

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Unlearning technology pays big dividends  

Unlearning leaves capacity to learn new technology.

Never assume you understand new concepts If you see yourself as a passionate individual, wanting to change the world, and you want a lucrative career in the process. Then you will need to take a fresh look at how you go about utilising the new digital technologies, by unlearning the old ones. There could be…

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To-Do List Bethlehem Steel’s Inspiring Story

Use a to-do list to imporve action orientqation.

An inspiring story about the humble To-Do List Bethlehem Steel Corporation was America’s second-largest steel producer and largest shipbuilder. Bethlehem Steel and a subsidiary company, Bethlehem Shipbuilding Corporation were two of the most potent symbols of American industrial manufacturing leadership. This is the story about how they were introduced to the humble To-Do List, and the impact…

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Outsourcing digital technology advisors

Outsourcing digital marketing improves performance.

Outsourcing digital technology stops the struggles As you start to evaluate what you can do with modern digital technology, do you consider outsourcing digital to an advisor? You begin the engaging process, often without understanding your current situation. It will determine the profile of the individual or organisation for the best fit. Every business has…

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Minimalism improves community environment

Minimalism improves the the encironment.

What is minimalism? Minimalism is a tool which can assist your community in finding more freedom. Freedom from fear, worry, overwhelm, guilt and even mental health issues. Freedom from the clutter and trappings of the consumer culture we have built our lives around over the years. It does not mean there is anything inherently wrong…

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Improving teams capacity building

Improving teams productivity enhances capacity.

Improving your capacity High productivity does not have to be complicated when looking at improving teams capacity. You do not need to start by attending elaborate courses, implementing fancy systems or spend months reading time management books. Adjusting old work habits could be the best place to start. In my many years of experience, I…

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Winning customer admiration via service

Winning customer admiration makes business fun.

Create a winning customer service and experience program A customer service experience program includes such things as customer’s attraction, engagement, awareness, discovery, nurturing, advocacy, purchase and use. These are the things which will be winning customer admiration. It can extend to the end of their useful life and the next purchase. Appreciation can be measured by the individual’s experience…

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Service excellence really counts

Service excellence keeps employee morale high.

How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…

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Capacity creation everyone’s quandary

More money is only one aspect of capacity creation.

Capacity creation does not happen by chance It is incredible how your problem-solving improves if you look closely enough. Here we see grains of ordinary beach sand under the microscope. Capacity creation starts at the grassroots and working with what you have available to you. Meaningful global change needs strategic responses and an increase in…

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