Operations
Unlearning technology pays big dividends
Never assume you understand new concepts If you see yourself as a passionate individual, wanting to change the world, and you want a lucrative career in the process. Then you will need to take a fresh look at how you go about utilising the new digital technologies, by unlearning the old ones. There could be…
Read MoreTo-Do List Bethlehem Steel’s Inspiring Story
An inspiring story about the humble To-Do List Bethlehem Steel Corporation was America’s second-largest steel producer and largest shipbuilder. Bethlehem Steel and a subsidiary company, Bethlehem Shipbuilding Corporation were two of the most potent symbols of American industrial manufacturing leadership. This is the story about how they were introduced to the humble To-Do List, and the impact…
Read MoreOutsourcing digital technology advisors
Outsourcing digital technology stops the struggles As you start to evaluate what you can do with modern digital technology, do you consider outsourcing digital to an advisor? You begin the engaging process, often without understanding your current situation. It will determine the profile of the individual or organisation for the best fit. Every business has…
Read MoreMinimalism improves community environment
What is minimalism? Minimalism is a tool which can assist your community in finding more freedom. Freedom from fear, worry, overwhelm, guilt and even mental health issues. Freedom from the clutter and trappings of the consumer culture we have built our lives around over the years. It does not mean there is anything inherently wrong…
Read MoreImproving teams capacity building
Improving your capacity High productivity does not have to be complicated when looking at improving teams capacity. You do not need to start by attending elaborate courses, implementing fancy systems or spend months reading time management books. Adjusting old work habits could be the best place to start. In my many years of experience, I…
Read MoreWinning customer admiration via service
Create a winning customer service and experience program A customer service experience program includes such things as customer’s attraction, engagement, awareness, discovery, nurturing, advocacy, purchase and use. These are the things which will be winning customer admiration. It can extend to the end of their useful life and the next purchase. Appreciation can be measured by the individual’s experience…
Read MoreService excellence really counts
How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…
Read MoreCapacity creation everyone’s quandary
Capacity creation does not happen by chance It is incredible how your problem-solving improves if you look closely enough. Here we see grains of ordinary beach sand under the microscope. Capacity creation starts at the grassroots and working with what you have available to you. Meaningful global change needs strategic responses and an increase in…
Read MoreValue chains become crystal balls
Value chains increase capacity to get things done Value chains are also known as supply chains. Let’s say you are a small regional community. Imagine your businesses are competing against genuinely global, multi-service, and low-cost digital manufacturers. Customers access their accounts through their mobile phones, paying with a tap on their wearables and learning heaps…
Read MoreCustomer success journey
Personal service can make all the difference to customer success Personal service can be your key point of difference when it comes to creating customer success. When you are serviced personally by the business owners, from the initial phone call, through to the successful settlement of the sale, it can be most gratifying. Unfortunately, it…
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