Operations
Strengthening services delivery during drought.
How will your health organisation cope with strengthening services? Strengthening services delivery is critical to managing health-related issues when dealing with drought and adversity. For the seven million people living in regional, rural and remote Australia, future health care and prevention programs are fundamental. Goals must include the delivery of interventions to reduce the impact…
Read MoreReality dictates future actions and outcomes
The basics of any venture are important The journey of a thousand miles begins with the first step. If you wait until you’re ready, you’ll be waiting for the rest of your life. Work with people you like, who treat you well and forget the ones who don’t. Stay focused on the solutions, not the…
Read MoreBuilding reality futures
Will your toolkit take you to the future Be sure you are not running away from your problems because it is a race you’ll never win. While it’s never too late to start over, be sure you are doing it for the right reasons. Once start moving from your current reality and commit to building…
Read MoreUnlearning technology pays big dividends
Never assume you understand new concepts If you see yourself as a passionate individual, wanting to change the world, and you want a lucrative career in the process. Then you will need to take a fresh look at how you go about utilising the new digital technologies, by unlearning the old ones. There could be…
Read MoreTo-Do List Bethlehem Steel’s Inspiring Story
An inspiring story about the humble To-Do List Bethlehem Steel Corporation was America’s second-largest steel producer and largest shipbuilder. Bethlehem Steel and a subsidiary company, Bethlehem Shipbuilding Corporation were two of the most potent symbols of American industrial manufacturing leadership. This is the story about how they were introduced to the humble To-Do List, and the impact…
Read MoreOutsourcing digital technology advisors
Outsourcing digital technology stops the struggles As you start to evaluate what you can do with modern digital technology, do you consider outsourcing digital to an advisor? You begin the engaging process, often without understanding your current situation. It will determine the profile of the individual or organisation for the best fit. Every business has…
Read MoreMinimalism improves community environment
What is minimalism? Minimalism is a tool which can assist your community in finding more freedom. Freedom from fear, worry, overwhelm, guilt and even mental health issues. Freedom from the clutter and trappings of the consumer culture we have built our lives around over the years. It does not mean there is anything inherently wrong…
Read MoreImproving teams capacity building
Improving your capacity High productivity does not have to be complicated when looking at improving teams capacity. You do not need to start by attending elaborate courses, implementing fancy systems or spend months reading time management books. Adjusting old work habits could be the best place to start. In my many years of experience, I…
Read MoreWinning customer admiration via service
Create a winning customer service and experience program A customer service experience program includes such things as customer’s attraction, engagement, awareness, discovery, nurturing, advocacy, purchase and use. These are the things which will be winning customer admiration. It can extend to the end of their useful life and the next purchase. Appreciation can be measured by the individual’s experience…
Read MoreService excellence really counts
How do you build trust into service excellence? Customers need to be comfortable and certain of the decisions they make about service excellence. No one makes a buying decision when they are uncertain. A buyer who lacks trust will usually stall the buying process until they come to grips with what they see. Trust to…
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