Digital workplaces are here to stay.
The COVID-19 pandemic has utterly transformed today’s business environment, and most people are struggling to understand its short and long-term implications and the need for digital workplaces. Things are unlikely to return to pre-March 2020 conditions anytime soon, so how can you adapt? A world where employees and clients alike are working from their homes, what changes do you need to make to your business?
Change is a constant in business and digital workplaces. But when faced with exceptional events, companies need to take a hard look at their systems, tools, and processes as well as the go-forward strategies proposed.
Creating digital workplaces requires owning the digital experience and focusing on the end-to-end experience. You will need to find out how to do a digital workplace transformation in the right way to suit your circumstances.
A digital workplace transformation strategy can help you to radically improve the employee experiences, which can also impact positively on your customer base. When done well, digital workplaces can lead to more capable people, which will propel the business into the future.
A robust digital workplace must focus on people and starts by understanding the technology needs of the workforce. Its includes how workers interact with current technology and operational platforms. Connecting people and communications come next along with access to information and knowledge across the organisation.
You must prioritise where to focus on improved digital workplaces, then how to apply available digital technologies which are available.
Digital workplaces must be employee orientated.
By implementing productive digital workplaces, organisations can build more loyal relationships across the organisation. At the same time, they can increase workforce productivity and collaboration, improve customer outcomes and, ultimately, improve the work experiences individual have.
Here are steps you can take in implementing digital workplaces:
- Focus on change management.
- Understand existing processes and their relevance.
- Prioritise desired employee and customer experience.
- Align digital transformation across all areas of the business.
- Understand employee preferences and work styles.
- Don’t purchase any technology without reference to your business model and plan.
- Set up metrics and dashboards to measure desired outcomes.
Understand and assess your list of existing digital and non-digital processes before you try to automate them. It will be essential to do some ‘process mapping’. Also, consider incorporating ongoing feedback mechanisms to make it easier for employees to provide insights into the processes involved or new metrics worth tracking.
The biggest problems will come about because of a lack of planning and process mapping, along with poor implementation and training. Manual processes are too often digitally replicated when they should have been scrapped altogether and redesigned.
Most business owners have likely sought advice from their accountant or bookkeeper about how to navigate this difficult time. During times of economic uncertainty, it’s vital to seek out professional advice and guidance. Even more important, however, is ensuring that the choices you are making are not just short-term solutions, but strategies which will result in the best possible outcome for your business well into the future.
“What TouchPoints Work for You”, is a tool to help focus your digital workplaces for both customers and employees, Contact us for a copy, https://faqsupport.com.au/contact-us/
Key Message: Employee engagement is an overriding issue when it comes to transformation to improve productivity and employee satisfaction in digital workplaces.
“A digital infrastructure is invisible; many just don’t see it until they are in the system and know how to leverage its power”. Peter Sergeant
“Don’t become a slave to your business; a worry-free business can be a reality with a little dose of planning and digital workplaces”. Peter Sergeant