The principles associated with high-reliability organisations
The quality of ‘high-reliability organisations’ is on display during times of drought and other adversities. When something goes wrong, the consequences can be devastating.
Fortunately, they succeed far more often than they fail, because they practice driving principles which support their problem-solving and decision-making which permeate their culture.
If your job is manging the crisis, it doesn’t necessarily mean you’re doing a good job. Protect your business during the crisis by practising high-reliability:
- Stop the bleeding
- Be available, be present
- Stay relevant as things change
- Create value first, sell second
- Offer more value than you ever have before
- Collaborate with partners and suppliers
- Adapt your products and services to customer wants and needs
- Take care of yourself and your employee’s health and well-being.
High-reliability requires framework
A business entering a high growth stage should consolidate and control the financial gains brought on by rapid growth. It is also essential to retain the advantages of a small size. Include flexibility of response and the entrepreneurial spirit.
Here are some critical issues to understand. We based them on the framework developed by well-known business consultants Robert Waterman and Tom Peters:
- Values – It is vital to have shared values in the business and have values compatible with the customers you seek to serve.
- Leadership – Robust leadership is essential. The absence of strong leadership is usually at the core of most problems.
- Vision – Must be inspiring to attract the right employees and customers, as well as providing a sense of purpose for everyone.
- Strategy – When customers don’t understand what’s unique about your business or products, you have a strategy problem.
- Systems and processes – Systems and processes for getting work done relevant to the overall business growth you are looking to achieve.
- Organisation chart – Having the right people, with the right skills, in the right places and properly utilising the available resources.
- Business model – Your business should work well all day every day, delivering customer satisfaction and increasing profits.
- Knowledge Base – Can gather and distribute vital information and knowledge to where it counts in a timely fashion.
- The business culture – Means the people and the way they behave and interact with each other, your customers and other stakeholders.
If you would like our tool to rate the reliability of your organisation, just send us an email. https://faqsupport.com.au/support/
“My overarching marketing strategy is to understand the customer’s problems, frustrations want and needs and then to be reliable, practical, useful and helpful”. Peter Sergeant
“If you want employees to be thinking and acting like responsible business partners, then treat them like reliable business partners, they too can think creatively “. Peter Sergeant