Knowledge management tools and techniques.

You can better utilise your knowledge by using particular enablers, ranging from recognised disciplines like records management for specific practices and tools such as electronic collaboration software.

Key Performance Indicators (KPIs) is one method of monitoring progress and the effectiveness of your knowledge management initiatives and how they are impacting your performance. As part of the activities, you may like to consider their use of the following:

Collaborative technologies.

Cloud computing, mobile, social media, big data, analytics, and emerging knowledge management technologies continuously develop better tools. They continue to foster collaboration across distance and time.

With websites still central to knowledge distribution, they enable more effective knowledge management communication and collaborative efforts. Cloud-based Customer Relationship Management (CRM), project management systems, and cloud accounting systems are now commonplace. They are opening up opportunities for customer information, project planning and knowledge sharing.

Many technology solutions are available for helping to share knowledge within an organisation. Intranets that enable staff to quickly find information on a range of matters, as well as descriptions of key business processes, are becoming commonplace. Some organisations are extending their capability by adding business process automation and workflow.

Document management.

Effective document management enables knowledge sharing and, updating information into electronic files in a controlled manner. Version control, naming conventions, directory structure, and records archival are essential to ensure the latest information is always accessible.

Workflow software can also assist in managing the creation and processing of essential documents. Records management ensures that the evidence of business. Increasingly they are taking the form of multimedia files embracing video, voice and audio. They enable new employees to become effective more quickly.

Storytelling and knowledge go together. Simply stating facts will impart information to another party. More effective communication places these facts within a structure, with context that is most appropriate. Storytelling approaches have been drawn into knowledge management to facilitate the transmission of knowledge between parties. The development of scenarios is also valuable in helping people to understand various systems and processes.

Communities of practice.

Communities are the lifeblood of knowledge management programs. They facilitate knowledge sharing and offer opportunities for various points of view and innovation. Therefore, many initiatives aim to establish and promote communities of practice that investigate particular topics of interest and carry out knowledge management audits.

Social networks are an approach that maps the vital information flows within an organisation. Key nodes that aggregate and disseminate information are identified, along with their connections to others.  As a result, social network analyses can pinpoint the location of critical information flows and areas where little interaction is occurring but is needed.

Advising, mentoring, coaching, facilitation, training and consulting programs are growing in number as an effective mechanism to impart knowledge throughout organisations and provide objectivity and perspective. In addition, it helps less experienced people to learn how to learn from others and to foster attitudes of cooperation and support.

Your mind is like a parachute that won’t work until it is opened with the proper tools and knowledge.

Monitoring and evaluation

Monitor all knowledge management tools and techniques and evaluate to understand what worked and what failed. Evaluation can also provide an important mechanism to document, record all the necessary actions and close off any loose ends.

Reflection on the effective assimilation of new perspectives is essential. New knowledge is sometimes difficult for people to absorb, as it may conflict with previous knowledge embedded in their beliefs and value systems. Keep an open mind concerning new ideas and be prepared to change outmoded approaches. It can often unleash the transformative and innovative power of knowledge management.

Quotable Quotes.

“It’s easier to make decisions when your information and knowledge is trusted and easy to access”. Peter Sergeant

“Accept what is, and have faith in your practical knowledge and experience to make necessary changes to transform your business”. Peter Sergeant

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