Quality thinking should not be old hat.
Quality thinking and content help ensure business survival.
This blog aims to help you discover and implement essential elements of building a quality organisation, town, or village. Managing quality is critical for small organisations.
Quality products help to maintain customer satisfaction and loyalty, and reduce the risk and cost of replacing faulty goods. Companies can build a reputation for quality by gaining accreditation with a recognised quality standard.
There are many aspects to running a quality business; sometimes you will feel overwhelmed. Use this blog to commence an audit of your systems and processes and spark change for the better.
Establish and maintain your reputation for quality.
Your reputation could well depend on the quality of your products and services. The growing importance of social media means customers and prospects can easily share opinions and criticism of your quality on forums, product review sites and social networking sites.
A formidable reputation for quality can be an essential differentiator in very competitive markets. Poor quality or product failure, resulting in a product recall, can lead to negative publicity, damage to your reputation, and additional costs.
Quality should be controlled from initial planning to inputs to final delivery.
Poor quality increases costs. Without an effective quality control system, you may incur the cost of analysing non-conforming goods or services to determine the root causes and retesting products after reworking them.
Sometimes, defective products may have to be scrapped, and additional production costs may be incurred to replace them. If faulty products reach customers, you will have to pay for returns and replacements, and, in severe cases, you could incur legal costs for failure to comply with a customer or industry standard. Yes, even years after the sale and warranty ran out.
Quotable quotes.
“Perfection is not attainable, but if we chase perfection, we can catch excellence”. Vince Lombardi
“We don’t get a chance to do that many things, and everyone should be really excellent because this is our life”. Steve Jobs